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Shipping Policy

SHIPPING TIME:
Production and shipping time vary depending on the product. Please check the product pages for shipping estimates related to that product. 

Shipping estimates shown on the product and checkout pages are for orders with only one product. Orders with multiple products will take longer to customize and as such will have a slightly longer production & delivery window. 

LOST/MISSING PACKAGES:
Pendantify is not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will take full responsibility of the original order at no charge to you.

If the shipped package is lost in transit, we will recreate your order as a priority and ship it to you again.

Once the shipping carrier has delivered the package, we transfer the full responsibility of the package to you. We do not refund or replace if the package is lost or stolen once it is delivered.

TRACKING INFORMATION:

You will receive an email, SMS, or both with a tracking number once your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
Yes, your items will be shipped in one package in most cases. For some orders, we might have to ship in multiple packages due to logistics efficiency. 

If you have any other questions, please contact us and we will do our best to help you out.

Customer Reviews

Overall rating: 4.9 / 5 from 20450 reviews.

Customer photo review of Custom Photo Engraved Pendant Necklace

they all came out just as expected and whe. I asked for them to be wrapped up individually due to them being for different people and it was done with no problem great customer service

Custom Photo Engraved Pendant Necklace

Customer photo review of Custom Photo Engraved Pendant Necklace

She absolutely loved everything about the picture, thank you so much, it was truly beautiful! 😍✨📸 #gift #photography #happiness

Custom Photo Engraved Pendant Necklace

Customer photo review of Custom Photo Engraved Pendant Necklace

My brother ment the world to me he was my everything! My brother didn’t deserve what happen to him! But my Necklace I love it! I’ll have this forever thanks!

Custom Photo Engraved Pendant Necklace

Customer photo review of Custom Photo Engraved Pendant Necklace

I bought one of these necklaces before from a different company but it didn’t compare to the quality and detail I received from Pendantify. I loovveeee my necklace it’s nice and thick the details blew my mind it captures everything in the photo I love it!!!! I selected the 18” necklace I should’ve gotten a longer chain but overall Im sooo very satisfied with my order I’ll definitely be ordering more.

Custom Photo Engraved Pendant Necklace

Customer photo review of Custom Logo Engraved Photo Pendant Necklace

This medallion means so much. My mama passed on 03 and one of her sisters this year 2026 in July. This means so much to me my ma and sister were always called the twins of the family and they're actually about 3 years apart. When it arrived I opened it just starred at it. The next morning my gf put it on me when reality hit me I started balling crying. It is absolutely beautiful I get tons of compliments it's durable, very heavy and well constructed. I will order again HIGHLY RECOMMEND THANK YOU PENDANTIFY

Custom Logo Engraved Photo Pendant Necklace

Customer photo review of Custom Logo Engraved Photo Pendant Necklace

This piece is absolutely amazing. I said I wasn't going to cry. I took it out of the packaging starred at it. The next day when I put it on I broke down. This is my mama I lost in 2023 and my Aunt I lost this is year 2026 in July. The family always called them twins. Lost my mama at 95 yrs old and my Aunt passed at 94 yrs old. This piece is solid heavy and looks amazing I get a lot of compliments for this price. IM DEFINITELY ORDERING AGAIN

Custom Logo Engraved Photo Pendant Necklace

Customer photo review of Custom Photo Engraved Pendant Necklace

ITS LIKE HAVING A PLACE FOR MY LIL BRAH N IT MEANS ALOT BUT HE HAS A DEEP PLACE IN MY HEART FOR REAL LIFE HAS CHANGE FOR ALL OF MY FAMILY MEMEBERS BUT LIFE GOES ON I GIVE IT ALL TO GOD AMEN FROM RODEO REST IN PEACE BIG CHRIS 🙏 MY BABY BROTHER

Custom Photo Engraved Pendant Necklace

Customer photo review of Custom Photo Engraved Pendant Necklace

My fiancé loved it so much that he cried. I am upset. I didn’t even record the reaction, but it was a beautiful moment that we share together. The picture was perfectly done and the details were amazing.

Custom Photo Engraved Pendant Necklace

Customer photo review of Custom Logo Engraved Photo Pendant Necklace

This is my son's first brand that he and his father came up with together based on a nickname my son has had since he was little. After going through struggles as a family, peanut head represents the bond between father and son and how God can restore and use our kids for a greater purpose.

Custom Logo Engraved Photo Pendant Necklace

Customer video review of Custom Logo Engraved Photo Pendant Necklace

The pendant came out amazing im so greatful for Pendentify. I had been looking for a custom pendant for weeks and was getting shut down constantly due to outrageous prices and this company was happy to help and within my price range and even helped me with a first time buyer discount. Thank you so much. I will be buying much more in the very near future. Thanks so much!

Custom Logo Engraved Photo Pendant Necklace

Customer photo review of Custom Logo Engraved Photo Pendant Necklace

Is very nice but it's a little not quite what I wanted but I'm happy with it I wanted to just to say pop sauce but the way I sent it to you on the back of my jacket I think that's my fault so I'm not upset about that but it's very nice and I'm pretty sure I'm going to order another one that says just say pop sauce on it but thank you

Custom Logo Engraved Photo Pendant Necklace