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Refund Policy
Order Cancellation
If your order has been paid and you need to change or cancel it, you must contact us within 24 hours from the time of your order. After 24 hours, orders are sent to production.
Refunds
We offer a free replacement if the product arrives damaged or if a different product is sent from what was ordered. In such cases, you must contact us within 48 hours from the time of delivery clearly showing the fault on the product.
If special instruction is not provided on the order or if email with instructions is not sent within 24 hours from your order, your production specialist will always create your jewelry to get the best possible result depending on the image and/or the text you uploaded. Although we try our best to fulfill all instructions, some of them may not be possible due to variety of factors.
For any reason if you are unsatisfied with your order, please contact our support and we will do our best to help you out!
*You can submit refund request by sending a message on our Contact Us page or by sending an email to support@pendantify.com.
Customer Reviews
Overall rating: 4.9 / 5 from 20528 reviews.
This was something special to me for one, my mother birthday is next week and it came just in time. Even though my mother is gone, just made me smile seeing this and now I have something forever.
I love it it came packaged nice and the charms look just like the photos I sent thank you Iam so satisfied but you gotta order a bigger chain the one I got is a choker lol 💪🏾
My custom charm came out great. I will be ordering 4 more in various sizes and colors
This pendant came out so good. It looks amazing. The graphics are so good. It means everything to me as it’s a photo of my sister who passed away. Will definitely do business with them again.
I love it
I am very satisfied with every purchase I have ever made. I highly recommend and it is very identical to the photos that I sent. I love the fact that they keep you up to date. Will be placing future orders.
I am very pleased with this product and will certainly be placing another order soon.
Nice job guys, I love it.
Nice weight. Looks nice.
very well put together nice work thank you!
Ordering process was smooth and easy. Shipping was quick and now I can’t wait to surprise my boyfriend with it. It came out perfectly
She loves it and made her day she hasn’t stop smiling
I really love how they made this. What i don't like it says rtpmom instead of ripmom so can you please resend with the right wording
I love my new bracelet ❤️
It came out perfect and matched the picture, i love it and the person who it was for loved it as well. Took longer than expected but well worth the wait. Amazing job
Very nice necklace. Came out looking just like my business logo. Thnks
Amazing quality, looks great and feels great!
Better than expected
Special piece for my husband his mom passed away years ago and just something to remind him she will always be by his side
I wanted something that represented both of my parents who has now passed on. Thank you Thank you for making that happen for me. I greatly appreciate it.
I love everything about it I was a lil impatient at first but it was well worth the wait thank you guys you did an amazing job
Loved it
He loved his gift. Thank you. Very good quality.
I had this made for my brother but I love it so much that I’m going to get myself one in yellow gold and silver! It looks much better than I expected for a very fair price.
It’s a great keepsake and even better tool for brand marketing!!
I ordered this for my husband. Its his band logo. Its beautiful 😍
I got this for my husband as an anniversary gift, and he absolute loves it! It is a picture of his grandmother that passed a few years ago and this was a way for him to always keep her close to his heart !
Was a gift for someone, very nice and and appreciative. Looks nice
I love it so much and I shared a video on my facebook
Item arrived at a reasonable time. The details of the images were amazing. My wife really was surprised when I presented it to her. Very professional work.
Very nice work I will be returning
I got this for my mom a picture of her and my late little brother it came out so good a couple people asked me where i ordered it from if your thinking about ordering just go ahead and get one they’re beautiful.💖💕
I love it I had it made for my grandmother
Personalized Diamond Studded Colorful Rectangle Photo Necklace
they all came out just as expected and whe. I asked for them to be wrapped up individually due to them being for different people and it was done with no problem great customer service
She absolutely loved everything about the picture, thank you so much, it was truly beautiful! 😍✨📸 #gift #photography #happiness
It was perfect true to size and style
Got the gift for my lady and she loved it. I recommend it to anybody
This is my 2nd order! 3rd chain!.. Thank you for always providing consistent service!
My brother ment the world to me he was my everything! My brother didn’t deserve what happen to him! But my Necklace I love it! I’ll have this forever thanks!