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Shipping Policy

SHIPPING TIME:
Production and shipping time vary depending on the product. Please check the product pages for shipping estimates related to that product. 

Shipping estimates shown on the product and checkout pages are for orders with only one product. Orders with multiple products will take longer to customize and as such will have a slightly longer production & delivery window. 

LOST/MISSING PACKAGES:
Pendantify is not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will take full responsibility of the original order at no charge to you.

If the shipped package is lost in transit, we will recreate your order as a priority and ship it to you again.

Once the shipping carrier has delivered the package, we transfer the full responsibility of the package to you. We do not refund or replace if the package is lost or stolen once it is delivered.

TRACKING INFORMATION:
You will receive an email, SMS, or both with a tracking number once your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
Yes, your items will be shipped in one package in most cases. For some orders, we might have to ship in multiple packages due to logistics efficiency. 

If you have any other questions, please contact us and we will do our best to help you out.

Customer Reviews

Overall rating: 4.9 / 5 from 20302 reviews.

Customer video review of Custom Photo Engraved Pendant Necklace

As you can I've purchased several. Very satisfied with how they turned out. Both silver charms are thick and have some weight to them. Would definitely order more and highly recommend. The gold plated, I wished I would have used a different photo, but I'm still please with it. When I wear my necklace, it's my way of keeping them close to my heart. So go ahead and put your order in. Its been about 3 weeks ago when I placed my order. I had the one made of my Daddy and another one made of my best friend, to give to his son.

Wanda H. 5/5 Verified

Custom Photo Engraved Pendant Necklace

Customer video review of Custom Diamond Studded Angel Wing Photo Necklace

😍✨ ¡ME ENCANTÓ DEMASIADO! ✨😍 Acaba de llegar mi pedido y déjenme decirles que está HERMOSO 😭❤️. Lo compré como regalo para mi hijo y estoy segura de que le va a fascinar. 🥰🎁 La calidad, el detalle y lo bonito que quedó superaron mis expectativas. 💯🙌 Lo recomiendo 100%. Y como quedé tan feliz con mi compra… ¡YA HICE MI SEGUNDO PEDIDO! 😍🔥 Esta vez es para una amiga. Si estás pensando en comprar el tuyo… ¡HAZLO! No te vas a arrepentir. ❤️✨

Sol Marie C. 5/5 Verified

Custom Diamond Studded Angel Wing Photo Necklace

Customer photo review of Photo Ring in 18K Gold & Silver

GREAT JOB GUYS... I have been a customer now for a few years now always happy with my orders.

Victor B. 5/5 Verified

Photo Ring in 18K Gold & Silver