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Refund Policy

Order Cancellation

If your order has been paid and you need to change or cancel it, you must contact us within 24 hours from the time of your order. After 24 hours, orders are sent to production.

Refunds

We offer a free replacement if the product arrives damaged or if a different product is sent from what was ordered. In such cases, you must contact us within 48 hours from the time of delivery clearly showing the fault on the product. 


If special instruction is not provided on the order or if email with instructions is not sent within 24 hours from your order, your production specialist will always create your jewelry to get the best possible result depending on the image and/or the text you uploaded. Although we try our best to fulfill all instructions, some of them may not be possible due to variety of factors.

For any reason if you are unsatisfied with your order, please contact our support and we will do our best to help you out! 

    *You can submit refund request by sending a message on our Contact Us page or by sending an email to support@pendantify.com.

    Customer Reviews

    Overall rating: 4.9 / 5 from 20302 reviews.

    Customer video review of Custom Photo Engraved Pendant Necklace

    As you can I've purchased several. Very satisfied with how they turned out. Both silver charms are thick and have some weight to them. Would definitely order more and highly recommend. The gold plated, I wished I would have used a different photo, but I'm still please with it. When I wear my necklace, it's my way of keeping them close to my heart. So go ahead and put your order in. Its been about 3 weeks ago when I placed my order. I had the one made of my Daddy and another one made of my best friend, to give to his son.

    Wanda H. 5/5 Verified

    Custom Photo Engraved Pendant Necklace

    Customer video review of Custom Diamond Studded Angel Wing Photo Necklace

    😍✨ ¡ME ENCANTÓ DEMASIADO! ✨😍 Acaba de llegar mi pedido y déjenme decirles que está HERMOSO 😭❤️. Lo compré como regalo para mi hijo y estoy segura de que le va a fascinar. 🥰🎁 La calidad, el detalle y lo bonito que quedó superaron mis expectativas. 💯🙌 Lo recomiendo 100%. Y como quedé tan feliz con mi compra… ¡YA HICE MI SEGUNDO PEDIDO! 😍🔥 Esta vez es para una amiga. Si estás pensando en comprar el tuyo… ¡HAZLO! No te vas a arrepentir. ❤️✨

    Sol Marie C. 5/5 Verified

    Custom Diamond Studded Angel Wing Photo Necklace

    Customer photo review of Photo Ring in 18K Gold & Silver

    GREAT JOB GUYS... I have been a customer now for a few years now always happy with my orders.

    Victor B. 5/5 Verified

    Photo Ring in 18K Gold & Silver