If your order has been paid for and you need to change or cancel it, you must contact us within 24 hours from the time of your order. After 24 hours, orders are sent to production and cannot be changed or canceled.
We offer a free replacement if the product arrived damaged or if a different product was sent from what was ordered. In such cases, please contact us within 48 hours of order delivery.
We also offer a free replacement if your jewelry fades away within 2 months of delivery. Please email an image of the jewelry showing the faded part along with your order number to email@example.com.
If special instruction is not provided on the order or if email with instructions is not sent within 24 hours of your order, your production specialist will always create your jewelry to get the best possible result depending on the image and/or the text you uploaded. Although we try our best to fulfill all instructions, some of them may not be possible due to variety of factors.
For any reason, if you are unsatisfied with your order, please contact our support and we will do our best to help you out!
*You can submit refund request by sending a message through our Contact Us page or by sending an email to firstname.lastname@example.org.