PREMIUM QUALITY GUARANTEED!

Shipping Policy

SHIPPING TIME

Shipping time varies by location but on average takes 3-5 business days for any 14K gold & 925 sterling silver jewelry and 10-15 business days for any 18K gold and stainless steel jewelry. This does not include the 24-hour processing time after the order is placed.

Free Shipping: We are glad to bring our customers great value and service. That’s why we provide free shipping on all of our products. 

LOST/MISSING PACKAGES

Pendantify is not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will take full responsibility of the original order at no charge to you.

If the shipped package is lost in transit, we will recreate your order as a priority and ship it to you again.

Once the shipping carrier has delivered the package, we transfer the full responsibility of the package to you. We do not refund or replace if the package is lost or stolen once it is delivered.

TRACKING INFORMATION

You will receive an email, SMS, or both with a tracking number once your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Yes, your items will be shipped in one package in most cases. For some orders, we might have to ship in multiple packages due to logistics efficiency. 

If you have any other questions, please contact us and we will do our best to help you out.

Free Shipping
Premium Quality Guaranteed
30000+ Units Sold
99.8% Positive Feedback