" Shipping Policy – Pendantify

CUSTOM JEWELRY STORE BASED IN THE USA

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Shipping Policy

FREE SHIPPING:
We are glad to bring our customers great value and service. That’s why we provide free shipping on all our products. 

SHIPPING TIME:

Production and shipping time vary depending on the product. Please check the product pages for shipping estimates related to that product.

LOST/MISSING PACKAGES:
Pendantify is not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will take full responsibility of the original order at no charge to you.

If the shipped package is lost in transit, we will recreate your order as a priority and ship it to you again.

Once the shipping carrier has delivered the package, we transfer the full responsibility of the package to you. We do not refund or replace if the package is lost or stolen once it is delivered.

TRACKING INFORMATION:

You will receive an email, SMS, or both with a tracking number once your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
Yes, your items will be shipped in one package in most cases. For some orders, we might have to ship in multiple packages due to logistics efficiency. 

If you have any other questions, please contact us and we will do our best to help you out.