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Shipping Policy

SHIPPING TIME:
Production and shipping time vary depending on the product. Please check the product pages for shipping estimates related to that product. 

Shipping estimates shown on the product and checkout pages are for orders with only one product. Orders with multiple products will take longer to customize and as such will have a slightly longer production & delivery window. 

LOST/MISSING PACKAGES:
Pendantify is not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will take full responsibility of the original order at no charge to you.

If the shipped package is lost in transit, we will recreate your order as a priority and ship it to you again.

Once the shipping carrier has delivered the package, we transfer the full responsibility of the package to you. We do not refund or replace if the package is lost or stolen once it is delivered.

TRACKING INFORMATION:

You will receive an email, SMS, or both with a tracking number once your order is shipped.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
Yes, your items will be shipped in one package in most cases. For some orders, we might have to ship in multiple packages due to logistics efficiency. 

If you have any other questions, please contact us and we will do our best to help you out.

Customer Reviews

Overall rating: 4.9 / 5 from 20139 reviews.

I love it. It looks so much like the original photo. I can’t wait to surprise my husband with it for our 11th wedding anniversary.

Great experience from start to finish.

Love my 18k rose gold custom pendant chain

This necklace is very beautiful. I love that it comes with a chain along with the pendent. The engraving on the back is such a nice touch the 18 karat gold plated touch is nice and feels luxurious. I wish that it had a travel case and a cleaning cloth that came along with it. I would recommend ordering these for gifts for special family members for the upcoming holidays.

II absolutely love it !!!

Another one

I love it so much. The image is very clear, the engraving is spelt perfectly and aligned perfectly. Couldn’t have asked for better.

Amazing necklace, second time ordering from this company.

Absolutely beautiful, great quality and sturdy materials

Not at this time

Love my necklace

I Love my chain!!! Couldn’t be more excited 😊 10/10

Came just in time and the details are legit all the way!!!

It is absolutely beautiful! The necklace got here very quick and it is great quality. I’ve worn it ask day since I got it yesterday

Better than expected

It looked just like my Pic i love it so much

I really really love my necklace and brings me closeness to my brother even though he gone. RIH Chris! ❤️🙏🏽♥️

This was the best gift that i received since my son passed i don't wear it everyday because itts not gold but im extremely happy thati have it. It looks just like him 🥰

This experience was much needed I am definitely getting another one.

I love it! Thanks so much!!

The pendant came out perfectly! I can’t wait until my next purchase !

I’ve showered with it and it didn’t turn my neck green or anything. I love it!

Love this piece of my granddaughter, this is the 4th piece I have purchased.

Its even cooler than i thought it would be. AMAZING WORK!!

Excellent quality! Looks just like the image I submitted! I will be ordering more!

Good to have them with me in such quality tysm

Couldn't of been better!!!

Love to join your contest I have pictures of me wearing my pendant out and about people loves it.

Fast and high quality products

I absolutely love it. It so beautifully. And been getting so many compliments. Love how it was made. It perfectly made.

I love how it was made. Thank you!

I really love my necklace it’s my son that passed away when I showed it to his twin and daughter they both want one so now I am going to order 2 more

Very fast,quality produce,insanely low price. Just wish the chain was longer

Very nice

JOSHUA DE JESUS is way too close to each other. Making it hard to read.

Like the pendant. The chain is small.

Loved it! Thank you very much!

Ordering was seamless and communication of status of my order was awesome! I love the necklace and it is of great quality.

I love this chain and about to buy two more💕😄

It was too small. I could barely see the picture.